SHIPPING & DELIVERY INFO

Crystaluno fulfillment warehouse is located in Montreal, Qc, Canada.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. 

Our standard shipping is shipped out either the next business day if ordered before our daily order processing, otherwise the following day. Delivery is usually by Postal Mail (sometimes by UPS or Fedex for heavy items), and takes 2-5 business days. 

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. 

Back Order Policy

When any item is put on backorder at Crystaluno Shop, we will ship it out to you as soon as it comes in. If the value of the merchandise is under CAD5.00 we will cancel the missing item from your order and indicate on the invoice when we expect the item to be available for reorder.

Some of the orders may be in stock or may not be in stock. It may take 2 weeks to a  month or so for backorders to come in as we have no control over this. Backorders can be added as store credit to your account, partially refunded or in exchange for an item that is in stock. 

Damaged or Incorrect Product

Crystaluno.com will upon your request replace any merchandise that is received in damaged condition or as a result of a picking error. No material will be accepted or replacements issued without prior approval to return such merchandise. Filing of claims will be the responsibility of Crystaluno.com.

International Shipping

We will ship anywhere that will accept packages from Canada. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Please note that if you contact us with changes and your order has already been processed for shipping we may not be able to make adjustments. 

We are not liable for any duty charges.